Here are some frequently asked questions.
If you are not completely satisfied with your purchase you received from us by mail we will be happy to make a full refund once we have received the unused returned product. Please see our contact page for our mailing information. Please include a note as to why you are returning the product and we will refund your payment choice when purchasing, minus shipping.
Unfortunately, we can not guarantee the return policies of retail stores which carry our products.
We make all efforts to find the most affordable and reasonable rates for shipping possible. We will ship worldwide, with only very few exceptions (when indicated by our shipping partners). We work with shipping platforms to compare rates to find you the best possible one, as well as the most reasonable shipping times for your shipment.
Our most frequent couriers are UPS, FedEX, Purolator and CanadaPost. We are sure to supply tracking numbers, and signatures when requested.
Please be sure to indicate any special instructions in the Notes section of your order. Rates are determined based on location, as well as the weight and size of your shipment parcel, and therefore rates and shipping times vary.
As we are eco-conscious, we try to limit the amount of waste, excess space, and limit packing supplies enough to ensure a safe shipment but without excess plastic waste.
We pack using biodegradable packing peanuts, and environmentally friendly materials. Please reduce, reuse, and recycle whenever you can.
If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at firstname.lastname@example.org